1. What services does Digital Wave
Digital Wave Technologies is a provider of
low cost communication services. Leveraging Voice over IP
technology, our phone products allow consumers and business
users to be in touch with their friends, family, or office
worldwide for a very low cost.
2. How is IP-Phone different from a
IP-Phone works very similar to a
conventional phone. The difference is that Our IP-Phone uses
a USB port or a RJ45 port to connect to a computer or/and
Internet to send and receive calls.
3. Can I use IP-Phone to call regular and
Yes. Our IP-Phone can be used to call
regular and cellular phones and vice versa.
4. What's the charge for using IP-Phone?
The rates vary based on the type of calls.
IP-Phone to IP-Phone calls from anywhere in the world is
FREE. IP-Phone from outside of the US call to regular phone
inside the US cost only 3.9 cents per minute. You can also
assign local Personal numbers, for a small monthly fee, to
your IP-Phone and make/receive calls from a local number
free of charge. At this time, we provide FREE DID numbers
for some area, please click
here to look up our FREE DID numbers.
5. How will I be billed?
You will not be billed.
All airtime used are prepaid online. To charge your account,
simply logon to your account from our web site and enter the
credit card information. All transactions are secured.
6. Do I need broadband connection to use
No. Broadband connection is not a
requirement. Our products work fine with dial-up
connections. However, performance and quality do improve
with higher bandwidth connections.
7. Do I need software to use IP-Phone?
For style i100 and i300 USB Phone, Yes. you
must install our software and be logged on in order to use
IP-Phone i100 and i300.
For style i400, it is an
ethernet IP-Phone, NO SOFTWARE need to installto your
For additional information regarding the
8. How do I make an International
The IP-Phone dialing is the same as a
To call anywhere in the world - dial 00,
the country code, city code and the phone number.
from the USA - dial 011, the country code, city code and the
9. Can I speed up the connection when
Yes, hit the # key after the last dialed
digit. Example: 001 213 444 5555#.
10. I made a mistake when dialing a long
number. Do I have to hang up and start again?
No, simply depress the * key on the phone
set to backspace out the wrong numbers